One Mid-Shift System Crash Can Cost Franklin Manufacturers Tens of Thousands
Tech-Tastic is the only IT partner in Greater Milwaukee built to protect uptime on the production floor, not just the front office.
Production-First IT and OT for small Wisconsin manufacturers, run by someone who grew up on the shop floor, built on Lean discipline, and measured in production uptime, not help-desk tickets.
- ★ Uptime protected on the floor and in the office
- ★ Controller, ladder-logic, and configuration backups others skip
- ★ Shop-floor and front-office networks properly separated
- ★ Recovery measured in minutes, not ticket response times
- ★ A complimentary, no-pressure 30-minute Uptime Audit
Get Your Free Manufacturing Uptime Audit
0 hours
of production recovered in the first month with Tech-Tastic
$0 / minute
industry cost of unplanned manufacturing downtime (Aberdeen Research)
0 years
bringing IT to the shop floor, a floor I grew up on
How Working With Tech-Tastic Works
Three steps, one outcome: your production stays protected from day one, with no drawn-out sales process and no rip-and-replace disruption to the floor.
1
Free Manufacturing Uptime Audit
We meet for 30 minutes, walk your floor (in person or virtually), and map your hidden security gaps, legacy controller exposures, and backup risks. The audit is the front door to The Production-First Method.
2
Your Production-First Plan
We inventory every critical asset, build an incident recovery plan, and back up the controller configurations, ladder logic, and vendor channels most providers never touch. Root-cause Lean discipline, not symptom patching.
3
Ongoing Monitoring & Rapid Recovery
We continuously watch your production environment against what good looks like, and when something drops we already have the backups and vendor agreements to bring it back, recovery measured in minutes.
Franklin Manufacturing IT at a Glance
Service Area
Milwaukee County and Southeastern Wisconsin, on-site, on your floor.
Who We Serve
Tech-Tastic works with small Wisconsin manufacturers, roughly 1 to 100 people, the shops that national IT specialists size out of and never call back.
What We Measure
Production uptime and recovery time, not help-desk ticket counts.
Discipline
Lean / Six Sigma root-cause method applied to your technology: downtime is waste, an outage is a defect.
Engagement Model
Full managed services or co-managed alongside your internal IT, whichever fits your floor.
Compliance Readiness
CMMC Level 1 and Level 2 readiness for defense-supply shops handling FCI or CUI.
Why Manufacturing IT in Franklin Is Different
The moment a line in Franklin goes quiet, the cost clock starts. Every minute of unplanned downtime burns money that no one budgets for. Most IT providers have never stood beside a running cell, so they are not built to shorten that clock when it matters most.
Most commercial IT is designed around office environments where a slow computer is the biggest emergency. Manufacturers in Franklin need something built differently. When your floor is wired to CNC controllers and automated cells, response-time SLAs and helpdesk tickets are not a production strategy.
A stopped cell in Franklin is not a productivity dip you smooth over in a spreadsheet. It is a missed delivery window, contractual penalties, idle labor costs, and an overtime scramble to claw back the schedule. That is what is actually on the line when IT fails on the floor.
The Production Litmus Test
Ask your current IT provider to walk your floor and identify your active CNC controller models or backup schemes for ladder logic. If they can’t answer immediately, they are guessing, and your production is carrying the risk.
We Put Our Money Where Our Mouth Is
Most IT companies bill you whether your line runs or not. We don’t. If a system we manage goes down and costs you real production time, more than 5% of your month, you don’t pay for that month. Automatically. No claim forms, no arguing. Our monitoring is the record.
Full terms in your service agreement.
The Production-First Method
The Production-First Method is a zero-tolerance approach to shop-floor downtime built on six operational fundamentals, not a generic IT checklist rebranded for manufacturing.
1. OT Asset Inventory
We inventory every CNC, PLC, controller, and gateway on your floor. We document exact controller revisions, software versions, and support pathways, removing the guesswork entirely.
2. Controller-Level Backups
In addition to your office files and email, we back up what most providers skip: physical machine parameters, ladder logic, program libraries, and controller states. One partner covers both the front office and the floor, so nothing critical goes unprotected. Recovery is calculated in minutes, not days.
3. Industrial Network Segmentation
We partition industrial floor traffic away from enterprise emails. A malware strike on a front-desk laptop is physically blocked from traveling to or disabling active CNC cells.
4. Controlled Vendor Entry
We implement secure gateway switches for third-party machine builders. Integrators receive temporary access to specific machines only, no permanent back doors left open on your plant floor.
5. Active Floor Diagnostics
We track connection quality, interface alerts, and packet metrics around controllers. We detect hardware degradation and software errors on machines before they spiral into production stops.
6. Obsolescence Auditing
A comprehensive check of oldest machine interfaces, unsupported Windows versions, and legacy components. We build custom replacement or air-gap strategies to keep profitable machinery running safely.
What Sets Tech-Tastic Apart
Plenty of IT companies now list manufacturing on their service page. Listing it and knowing a Haas controller from a Fanuc unit are two different things. That depth of production knowledge takes years to build, and it is rare in any IT provider you will actually talk to.
They added manufacturing. ▸ We came from it.
The founder is third-generation manufacturing and grew up working a family production shop before going into IT. That is an identity, not a capability an office MSP can hire its way into.
They bring IT frameworks. ▸ We bring Lean to the floor.
Frameworks are a baseline we use, but Lean applied to your actual machines, processes, and failure patterns is what protects your uptime. Downtime is waste, an outage is a defect, and we fix root causes.
They serve everyone. ▸ We serve small Wisconsin manufacturers running industrial equipment.
The 1-to-100-person job shop is too small for the national specialists to prioritize and too floor-heavy for local generalists to cover.
They sell you their stack. ▸ We’re tool-agnostic.
We match the right tool to your floor. If a product genuinely reaches your uptime, we provide it. If it does not fit your shop, we do not force it.
They run generic alerts. ▸ We read your floor against 27 years of IT work inside manufacturing shops.
Twenty-seven years of IT work across 25-plus manufacturing shops means what we flag is a recognized pattern, not a generic algorithm guessing at what matters on your floor.
They leave your environment a black box. ▸ We become your plant’s documented memory.
Every asset, dependency, and quirk on your floor is mapped and kept current, so your environment is never a mystery and never hostage to one person’s knowledge.
Brett Surinak
Founder, Tech-Tastic
Lean / Six Sigma Green Belt · PMP · CSM
Brett is third-generation manufacturing. His grandfather owned a tool-and-die shop, then bought a production manufacturing company. Brett’s father ran it, and Brett grew up in the shop, working for his father, before moving into IT. He didn’t learn manufacturing from a manual. He grew up in it. He carries his safety glasses in his pocket, and Tech-Tastic is a proud sponsor of the Tool, Die, and Machining Association of Wisconsin (TDMAW).
★★★★★ Trusted by Wisconsin Manufacturers
What Wisconsin Manufacturers Say
★★★★★
“Our old IT provider? We didn’t even know our CNCs could be backed up, and they never were. Tech-Tastic immediately identified our critical machines and worked directly with our CNC vendors to create a proper backup and recovery plan. Now we have peace of mind knowing our production is protected.”
Plant Manager, Production Manufacturing Business, West Allis
★★★★★
“It’s been great working with Tech-Tastic. You guys take care of whatever IT I need FAST and even reach out to my CNC and 3D printer vendors when needed. That kind of hands-on support keeps my production running smoothly.”
Owner, Custom Manufacturing Business, Milwaukee
How to Choose a Manufacturing IT Provider
Do they walk your floor?
Ask any IT provider to walk your Franklin floor and tell you which CNC controllers are running and how they are backed up. Most will go quiet.
Are they tool-agnostic?
A generic IT provider pushes one stack and bends your operation to fit their product line. Tech-Tastic picks what actually runs your floor, not what fills a quota.
Do they measure recovery, not tickets?
Ticket SLAs measure how fast someone acknowledges a problem. What matters on a production floor is how fast the machine runs again. Insist on recovery time.
Manufacturing Sectors We Serve in Milwaukee County
We serve Wisconsin-only manufacturers running local production environments where IT health sets the limit on what the floor can do.
Contract Machining
Precision Fabrication
Tooling & Die
Stamping
Molding
CMMC Readiness for Defense-Supply Shops
If your Franklin shop handles Federal Contract Information or Controlled Unclassified Information, CMMC Level 1 or Level 2 compliance is no longer optional for keeping that work. The requirements are real and the documentation burden is significant. Tech-Tastic helps shops get the right controls in place and documented before a contract renewal forces the issue.
The Level 2 assessment itself runs through an independent third-party assessor whose calendar books far out, so getting ready early is the point. We scope readiness and guidance to Level 1 and Level 2.
Southeastern Wisconsin Manufacturers We Serve
Tech-Tastic provides fast, on-site, physical floor support across Milwaukee County and Southeastern Wisconsin, including Franklin and its surrounding industrial parks along State Highway 100, County Highway OO, and the I-43 and I-894 interchange. When a cell stops at the Franklin Business Park or the Franklin North Cape Industrial Park, our engineering crew is on the floor beside the machines, not managing the problem from a remote ticket screen. Franklin shops also benefit from strong regional logistics reach, with quick access to Interstates 94 and 894 and US Highways 41 and 45, and Tech-Tastic is built to match that same sense of urgency when floor support is needed.
Frequently Asked Questions
How is manufacturing IT support different from office IT?
Office IT is built around productivity software and devices that can tolerate a reboot. Floor IT in a Franklin shop has to keep CNC controllers, PLCs, and automated cells running through every shift. Rebooting a machine mid-cycle is not an option, and the tolerance for downtime is measured in minutes, not hours.
What is your actual response time for a down production machine?
Traditional IT SLA models track “response time” (ticket reviews, automated confirmation notices). Our Production-First Method tracks “recovery time”, the physical speed required to bring an active machine code file back online. During onboarding in Franklin, we map and back up every critical controller configuration, ladder logic set, and machine builder communication channel. Thus, if a controller corrupts or a cell drops, we are not learning your setup on the fly, we already have the parameter backups and vendor agreements to resolve it in minutes.
Do you work alongside existing internal IT personnel?
Yes. We offer co-managed support. If you have an internal IT manager who maintains your email, laptop networks, and ERP operations, we work alongside them to manage and secure the operational technology (OT) and CNC floor systems. We act as the hands-on shop floor experts, documentation specialists, and backup team, while your internal director retains control of administrative software systems.
What types of machinery and controllers do you support?
We work with regional contract machining, stamping, molding, fabricators, and tool & die plants running diverse legacy controllers. We are experienced with Fanuc, Haas, Mazak, Mitsubishi, and Okuma CNC controllers; Allen-Bradley, Rockwell, and Siemens PLCs; and their network links. We do not require clients to run modern controllers; we specialize in creating custom air-gaps, monitoring plans, and configurations to run legacy machinery profitably and safely.
How do you handle pricing for Franklin manufacturers?
We base pricing strictly on the structure and scale of your physical floor, rather than forcing a standard office per-user licensing model. We evaluate the complexity of your floor, the number of cells, controller mixing, layout requirements, and vendor footprints. We build custom estimates that reflect your physical constraints, and co-managed agreements that support your existing internal resources cleanly.
How does onboarding work without disturbing active shifts?
We perform onboarding via silent observation first. We walk your floor during scheduled shifts without disrupting production, capturing equipment tags, and charting paths. Our physical scan and networking analysis are non-intrusive. Machine backups, network switches, and custom system work are always timed for scheduled downtime, between shifts, or during weekend maintenance blocks to safeguard active schedules.
Stop Gambling Your Shop Floor Uptime On General IT Vendors
One conversation, thirty minutes, and we walk your Franklin floor together. We look at controller backups, network exposure, and the gaps that are most likely to stop production. Whether you hire Tech-Tastic or not, you leave knowing exactly where you stand.
P.S. The audit is free and there is no obligation. The only shops that stay exposed are the ones who never take a hard look at the floor. This is that look.
